Joshua Smith

Project Manager, Photographer, and Roleplayer in Portland, Oregon

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I am a project manager, photographer, and Roleplayer at Currently Seeking Employment currently living in Portland, Oregon. My interests range from native advertising to yahoo.

A writer and communicator by nature and education, my personal focus has always been on how people interact with each other, be it between customer and service provider, or internal user and their support systems. With my practical experience in the technical, customer, and internal engineering support fields, I am uniquely poised to understand the needs of all three when it comes to the realms of training and process documentation.

My experiences over the past fifteen years have run the gamut of the service fields, allowing me to interact with, and see both the opportunities and needs inherent in those fields. I bring all of these experiences forward with me, and the lessons I learned from them, into my current passion for improving the processes used to train them and to document just how their operations work.

My ultimate goal is to find somewhere where I can pursue this passion to its natural conclusion: helping others assist their customers in the most informed way possible, while also making things more comfortable for them to find the resources to do so.

Specialties and Experience:
Technical Writing | Process Documentation
Internal Support Training | Internal Technology Support
Technical Phone Support
Customer Support Quality Assurance
Website and eCommerce Site Administration
Search Engine Optimization | Sales Funnel Optimization

I am also interested in rubber ducks, collecting, and photography.

You can click the button above to view my photos. If you’d like to get in touch, feel free to say hello through any of the social links below.

  • Work
    • Currently Seeking Employment
  • Education
    • BA Writing & Literature, George Fox University, 1999