Jesi Owens

Consultant in Virginia, USA

Read my resume

About Me

I’m Jesi. I have over 20 years in Customer Experience & Marketing, and over a decade in leadership at Airbnb and Google.

I am open for project work or consulting. I'm based in Virginia and open to travel or remote work.

Expert Advice & Project Management

  • Customer Experience - Service & Support Design & Strategy (Metrics, Insights, KPIs)
  • White Glove/VIP Service - B2B & B2C Relationship & Engagement
  • Launch/Go-to-Market - Internal & External Facing
  • Writing - Copy, UX, Technical, Knowledge Base
  • Operations - Create SOPs, Workstreams, Tooling Needs
  • Market Research - Find your strategic differentiator, competitor landscape reporting

Industry Experience

  • Short Term Rental (STR) & hospitality
  • Gifting, swag, branded items
  • Online marketplaces (retail & sharing economy)
  • Event Coordination
  • Drone delivery
  • Music