Jessica Moncaleano
Startups and Customer Success Manager in San Francisco, California
My name is Jessica Moncaleano. Fashion tech enthusiast based in San Francisco, CA with 7+ years of experience scaling Customer Success processes and retention for early-stage SaaS startups. I'm a customer-focused B2B SaaS sales professional with a passion for helping high-growth technology companies. I hold a B.A. in International Relations from San Francisco State University and studied abroad at Universidad de Belgrano in Buenos Aires, Argentina.
Living and working across Latin America, has strengthened my appreciation for diverse cultures and reinforced my passion for building relationships across global teams. I'm currently seeking opportunities with companies that serve the Latin American market or have distributed global teams, where I can combine my experience in SaaS, customer retention, and cross-cultural collaboration.
Outside of work, I enjoy traveling throughout Latin America and volunteering with the Latin American Fashion Summit (LAFS) in Miami, where I supported designer pop-up experiences for brands including Eberjey, Balenciaga, Isa Grutman Jewelry, and Flabelus. Working alongside emerging and established Latin American designers has further fueled my appreciation for the region's creativity, entrepreneurship, and growing global influence.
I thrive in fast-paced, entrepreneurial environments and am known for being resilient, adaptable, and relationship-driven. I'm always excited to connect with people building innovative companies - let's connect!