jgreer

Mr. Greer's experience spans thirty-two years in insurance claims adjusting and leadership. His career began in South Louisiana with a variety of field assignments as a multiline adjuster with Aetna Life and Casualty's Property-Casualty Claim division. After several years in field supervision, he was called to Aetna's Home Office in Hartford, CT for advanced assignments in environmental/hazardous waste and mass tort litigation, field office performance evaluations (i.e. best claims practice audits), and training. In 1990, Mr. Greer became a key participant in numerous business and process re-engineering initiatives that resulted in dramatic change to Aetna's claims division and sharp increases in quality, customer satisfaction, and profitability. In 1991 he was dispatched to Florida to personally implement this re-engineering initiative as a valued member of the Aetna's Tampa Claim Service Center where the process was finalized just in time for the 1992 landfall of Hurricane Andrew. Since 1992 ,when he was recruited to the Board of Directors for Florida's Association of Workers' Compensation Claims Professionals (WCCP), he has been actively involved in the professional development and performance of the insurance industry's claims professionals.

In 1997, Mr. Greer founded AE21 Incorporated where he currently provides training and development services for front-line adjusters and managing claims professionals. Through AE21, Mr. Greer also provides expert witness, consulting and audit, and association/event management services. Specific achievements include competency-based intermediate claims training, advanced adjuster board certification programs for Florida claims professionals, the country's largest selection of online adjuster licensing, training and continuing education curriculum, and the industry's only leadership and management development program specifically designed for managing claims professionals.

In September 2005, in the wake of Hurricane Katrina, Mr. Greer put the AE21 credo, "Lead by Example", to the test by leading one of Florida's most well-known Florida independent adjusting firms to the Mississippi Gulf Coast and managed over 4,000 catastrophic losses in Mississippi's hardest hit area, Hancock County, for Mississippi Wind Underwriting Association. His observations and testimony resulting from this experience were subsequently read into the 2006 Congressional Record during the United States Congress' investig