Jill Christ
Customer Success in Santa Barbara, CA
I’ve spent my career exploring how people think, adapt, and make sense of change. That curiosity has carried me through UX research, product strategy, and leadership, and now into foresight strategy, where I help teams anticipate change and design for the future.
At Facebook, I led research for teams working on Search, Platform, Marketplace, and Content Integrity. I facilitated scenario planning “pre-mortems” that helped teams imagine how risks might unfold, as they launched features in new markets. I also spoke at the 2017 Developer Conference, co-led workshops in Paris, and ran Customer Advisory Boards across Brazil, France, and Germany. All of these experiences taught me how to guide diverse groups in open, forward-looking conversations.
After Facebook, I led Customer Success at a Salesforce AppExchange startup, and later launched my own consultancy before co-founding a UX research and product strategy firm. Across every chapter, one theme has remained constant: understanding people is the best way to understand the future.
Today, I help organizations make sense of signals, explore possible futures, and design with the future in mind.