J. Keith Jones

Dynamic Product Owner/Manager with over 8 years of experience leading cross-functional teams and managing product lifecycles. Proven track record of driving key initiates and programs to on-time delivery. Expertise in the application of tailored agile methodologies to create team synergy, establish productive culture and optimize team performance. Dedicated to aligning product strategies with business objectives, fostering growth and increasing customer satisfaction through the delivery of innovative solutions.

MOST RECENT WORK EXPERIENCE

02/2024 – 8/2025

Product Manager - Digital Platforms

Service Corporation Int'l. - Houston, TX

• Oversee SCI’s customer-facing digital team, managing the product roadmap from concept to launch, resulting in 136K new registrations, 10.3MM media uploads, and 48K new marketing prospects in SFMC.
• Lead the development of SCI's ‘Connect’ portal, enhancing customer self-service and account/contract management capabilities.
• Collaborate across departments to define clear and high-quality requirements, test plans, and specifications.
• Execute iterative releases with a consistent track record of high reliability.
• Optimize agile processes to align with team dynamics, increasing sprint completion rates from an average of 66% to 97%.

08/2021 – 02/2024

Product Owner

Equifax - Alpharetta, GA

• Provided product ownership for GCS backend and GCP data teams, supporting critical applications such as: Batchadmin, NPS and 3B Alerts, while simultaneously advancing efforts to deliver the ACRO Data Fabric initiative.
• Partnered with key stakeholders and product management to enhance feature functionality for Equifax consumer products, ensuring alignment with business strategy and strong ROI delivery.
• Led PI Planning and Product Backlog sessions for two delivery teams, identifying and navigating key technical dependencies to supplement critical delivery timelines.
• Leveraged Aha! roadmapping to establish and organize team delivery imperatives. Participated in 'front door' meetings to prioritize incoming features and enhancements.

01/2021 – 08/2021

Product Manager (Inspire Brands)

JDC Group (Consulting) - Atlanta, GA

• Facilitated the development of Inspire's Digital Admin portal, with the goal of standardizing all aspects of restaurant and location management into a single, proprietary, administrative tool for its portfolio of leading restaurant brands.
• Conducted stakeholder interviews to define integration efforts and CRUD operations for data from disparate restaurant management systems (e.g. OLO, NCR menu).
• Partnered with UX leads to define intuitive user experiences aimed at enhancing functionality and usability across Inspire brands.
• Presented monthly product reviews to leadership, transparently detailing issues, mitigation strategies, accomplishments, and successes.

EDUCATION

Lesley University, Cambridge, MA

Bachelor of Science, Business - Applied Management