Professional Experience

• Over 10 years of experience in the tourism and hospitality industry.
• Proven track record in driving revenue growth and exceeding production targets.
• Skilled in establishing strategic partnerships to expand market reach.

Key Skills

• Client management expertise, with advanced proficiency in Salesforce CRM.
• Adept at leading teams and coordinating large-scale events with attention to detail.
• Strong focus on delivering exceptional customer service and enhancing client satisfaction.

Technical Proficiency

• Advanced knowledge of Microsoft Office 365 (Excel, Power BI, Teams) and Google Workspace.
• Experienced in leveraging CRM tools to optimize sales and client relationships.

Languages

• Bilingual: Spanish (native) and English (80% fluent).

Personal Attributes

• Passionate about sustainable practices and environmental responsibility.
• Enthusiastic about outdoor activities, including scuba diving, canoeing, and hiking.
• Committed to fostering positive client relationships and achieving outstanding results.