Jo has created a service focussed on improving the dining experience in aged care facilities by refining systems and processes. Jo sees so many opportunities to create a delightful meal service and incorporate residents, families, interest groups and staff into the meals journey.

Her skills include:

Value Stream Mapping, Statistical Analysis, Organisational Reviews, Interviewing, Report Writing and Project Implementation.

Jo has seen the impact of cutting costs on staff and residents. She sees and knows it is not the intuitive way to improve quality and service. Residents and their family are not happy, staff are stressed out and management often do not achieve their goal.

Staff tell Jo that they lose their ability to provide a caring and loving service. No one is empowered and expectations are not met.

Jo’s secret sauce is really simple - make the invisible visible. By reviewing the meal service right along the value stream, solutions jump out that are actionable and lead to a quality outcome at optimal cost.

Jo tells it like it is, and supports you to ensure the best ideas are actioned so you make a real difference from the dining room to the Board Room.

Jo partners with clients to agree outcomes, review current operations, develop an Action Plan and mentor staff to deliver sustainable quality improvement at optimum cost.

Jo is active in relevant industry groups and closely monitors local, national and international business trends and development.