I am a father, husband and health informatics professional. I take pride in my work and the best part about my career to date is the ability to solve problems. If I can find an angle to achieving a more flexible solution in supporting clinical care then I derive a great of satisfaction from my job.
Rather than throwing the manual of IT Service Management at a task, I pick and choose from my skills by looking at a problem in the appropriate depth, making informed decisions on analysis and drawing conclusions to permit colleagues and partners to take the next step.
There is always a solution to any given problem, and the truly exciting aspect of informatics is that there are so many options available. Not all “solutions” are appropriate but through careful use of service improvement techniques and pragmatic analysis the results will useable and robust for the long term.
I believe in giving clinicians the right tools for the job, focussing on usability and the perception of a solution being fit for purpose. I have seen first hand the results of end-user disenfranchisement and successfully turned these systems from being a burden to a benefit for the service. My MSc research also proved that usability plays a key role in a more effective workforce.
Engaging the end users is an exciting part of the process in uncovering the real issues that can sometimes be missed during process mapping. I have found with health informatics that nothing is static and there is a perpetual opportunity to make things better. I find that to be the most rewarding aspect of my profession.