John Mobley

My background is a bit unique - serving as CIO and CFO in start-ups, small and medium (SMB) companies. My expertise has been focused on three parameters: Growing a business, Transforming organizational operational effectiveness, and Turning technology-centric IT departments from cost centers into laser-focused customer service business partners that drive the bottom line effectively.

Over the years I have become known as an open-door Operations change agent and turnaround expert.

Examples of the growth results I have achieved include:

- Enabled revenue growth of $650M annually. As SVP at West Corporation, a technology and business processing outsourcing (BPO) firm, I led expansion of technologies from 15 to 40 global sites which propelled revenue 37% annually for 5 years.

- Reduced labor cost $22M per year. At CMS Energy, I served as the lead IT executive for re-engineering field service process improvements, and implementation of new ERP systems used by 7,500 employees. SEE PROJECT SECTION ON MY LINKEDIN PROFILE.

- Enabled $12M in additional annual revenue growth. As VP & CIO at AFNI, a BPO outsourcing firm, I led technology implementation and process improvements of call center processes for a $50B telecommunications client.

Core Strengths:- Strategic Planning- IT Governance- Private Equity Owned Companies- Process Improvement- Financial Management & Controls - Information Technology ( CIO | IT ) Management- Change Management and Turnaround Restructures- Identifying New Revenue Growth thru Existing and New Sales Channels- Business Process Improvements (BPI) &Transformations- Ability to inspire others to lead and take ownership of initiatives.