As a rule, people don't want data; they want meaning. Companies don't want to just convey a message; they want to deliver an experience. While the Web is a tremendous tool for both delivering meaning and experience, it takes a talented, multidisciplinary team of highly creative and technical individuals to get the most out of these tools. It also requires high-level, big-picture servant leadership to give these teams what they need to bring consistent branding, messaging, and interaction to deliver the experience.
My expertise is engaging such teams to do their very best work. The teams of designers, programmers, copywriters, photographers, videographers, and others I lead come together to deliver branded experiences for organizations to consumers.