20 years experienced in helping companies to... be Profitable get Customers be Innovative through Business Development, Reengineering and Transformation B2B Sales & Marketing Partnerships at Microsoft and partners, Philips, Olivetti Solutions and Unicre-Visa/MasterCard acquirer Also executive director, IAMCP International Association of Microsoft Channel Partners (PT Chapter) business advisor, benchmarking consultant, A2Profit.eu, BenchmarkIndex (UK), IAPMEI-BBP researcher on SaaS impact in Firm Performance, NOVA IMS Information Management School coordinator of Marketing Management Master, IPAM Marketing School author of "CRM for Dummies" Microsoft sponsored | download below author of Benchmarking Study on IT companies management KPIs | download below owner of Sapiens Consulting (2001-2004) invited lecturer in Marketing and Business reengineering disciplines among my reading list : "Key Performance Indicators" Bernard Marr; "Agile Selling" Jill Konrath; "The Startup Owners Manual" Steve Blank, Bob Dorf; "Business Model You" Tim Clark, Alex Osterwalder, Yves Pigneur