I am a technology executive with proven success in SaaS Customer Success -- post-sale delivery, support, and account management of technology. I have expertise in project management, implementation services, live and on-demand educational services, technical support, account management, and customer success. I have strong business acumen in strategic planning, business plan development, and creation of software and technology products and services. I have demonstrated solid performance in forecasting and delivering revenue to plan and improving profitability. I am skilled at creating disciplined, metrics-driven operations to reduce cost and increase renewal dollars, and I am accomplished at leading in-house and remote teams to improved morale and productivity.