I am a Customer Service Guru and Repair Aficionado currently living in Washington, Illinois. My interests range from technology to gaming. I am also interested in DIY.

You can click the button above to hire me. If you’d like to get in touch, feel free to say hello through any of the social links below!

Curious about my resume? Take a look!

2007– 2011, Warranty Department Lead at V3RGE (formerly iRepairSquad)

Job Duties: Electronics repair, processing warranty claims and vendor returns, coordinating with other departments regarding warranty claims (Sales, Customer Service, Receiving, Quality Control, and Shipping), over saw the Customer Service department in addition to the Warranty Department during the first half of 2010, training vendors in Customer Service procedures pertaining to our products, small scale inventory management, generating RMA reports

2011-2012, Senior Customer Service & Sales Representative for Mediacom

Job Duties: Providing customer support for Video, Internet, and Phone products, handling billing inquiries, Customer Retention & Sales, data entry, coordinating with supervisors and providing outbound support for our social networking team,

2013-2014, Internship for East Peoria Elementary School District

Job Duties: Providing help desk support and PC repair, software virtualization, installing images using Zenworks

2015-2020, District Manager for Fix My Gadget/UBREAKIFIX

Job Duties: Coordinating multiple teams across multiple locations, generating reports, setting productivity goals, & providing support for our teams as well as customers.

Computer Skills:
Knowledge of Windows and Max OSX operating systems as well asWindows NT
Some familiarity with the Ubuntu Linux environment
Microsoft Office 97 to 2016 and Office 365
Adobe Photoshop
Limited familiarity with SQL
Studied Network Administration and Computer Forensics at Illinois Central College

Apple Certified Macintosh Technician (ACMT) - Expired, will renew if the job requires it.
WISE Technician Certification
Certified for Samsung warranty repair
Certified for Google warranty repair
Certified for Asurion iPhone repair