Exceptionally Well-Organized and resourceful individual with a solid academic, analytical and problem solving
skills with strong IT and wireless Data support and Planning Engineering background, able to handle multiple
projects while producing high quality work in a timely manner.
Professional Qualifications
• Solid track record of outstanding customer service and problem solving skills. Experienced in multiple of areas of technology including Network Engineering, Systems Administration, Analysis/Integration; IT
Support, wireless Data support, smart phone support using Remedy ticketing system.
• Intermediate in all aspects of information technology including full SDLC, program and project
management, internet applications design, development, collaboration, change management.
• Intermediate Understanding of Cellular Communications concepts and RF functionality in the areas of
CDMA IS-95/2000 and EV-DO, GSM, TDMA/AMPS, frequency planning, CDMA spectrum bandwidth,
wireless RF components, BTS, BSC, CBSC ,HA, FA , PDSN, RAN, AAAA, L2TP, Simple IP, Mobile
IP ,cell site and radio Configuration , CDMA 1X data, EV-DO, WiMAX, Mobile VoIP, LTE, etc.
• Experienced in voice and data performance optimization Working knowledge of the following; Cellular
Switching system, Motorola, Lucent and Nortel switches; Motorola HLR and VLR functions Voicemail
systems all other Verizon wireless network tools and application
• Proven ability to perform exceptionally in team settings as well as remote and self-managed environments.
• Ability to demonstrate leadership skills by being committed to excellence; demonstrating company values
and policies; initiating action; accepting responsibility for results; and making quality decisions
• Evaluating and improving areas of poor coverage by identifying system performance problems (dropped
calls, static, and interference) and assist assisting in implementing solutions.
• Champion of social media tools and technologies, and creating and implementing successful social media
programs. Keep up-to-date with constantly evolving technologies in online social networking