Julie Jamieson
Customer and IT Support Specialist in Cambridge, Ontario, Canada
Organized and detail-oriented professional with over a decade of experience in administrative roles, technical support, and creative problem-solving. Recognized for providing outstanding customer service, excelling in remote and in-person work environments, supporting team operations with precision and efficiency. Seeking to leverage my skills in a dynamic position, where I can contribute to a collaborative and forward-thinking workplace.
PROFESSIONAL EXPERIENCE
Photography Retoucher, Photographer & Drone Operator
Self-employed — Cambridge, ON
Present
DVMAX Technical Support Specialist II
IDEXX Laboratories — Cambridge, ON (Remote)
Tier 1 Technical Support
DVMAX / Sneakers Software — New York, NY (Remote)
IT Administrator
McKee-Pownall Equine Services — Campbellville, ON
Executive Assistant to VP Marketing
Sun Life Financial — Toronto, ON
SKILLS
Customer Service Expertise
- Customer Relationship Management (CRM) – Salesforce
- High-Volume Inquiry Resolution
- Customer Retention & Satisfaction Strategies
- Conflict Resolution & De-escalation
Technical Proficiency
- IT Support & Troubleshooting
- SaaS Solutions Familiarity
- Windows & Macintosh Operating Systems
- Ticketing Systems – Jira Service Management
Communication & Interpersonal Skills
- Clear, Professional Written and Verbal Communication
- Active Listening and Empathy in Customer Interactions
- Cross-Functional Collaboration with Technical and Sales Teams
Efficiency & Productivity
- Time Management and Multi-Tasking in Fast-Paced Environments
- Workflow Optimization for Improved Service Speed
- Adaptable Problem-Solving
Professional Development & Tools
- Microsoft Office Suite (Excel, Word, Outlook)
- Documentation & Reporting Accuracy
- Remote Work Adaptability