Justin Robbins
Consultant, Writer, and Small Business Owner in Bloomsburg, Pennsylvania
Justin Robbins is a customer experience, contact center, and talent development expert with over a decade of experience leading customer service organizations. He's worked in and with inbound and outbound centers both small and large, and gained experience in a number of industries including hospitality, technology, manufacturing, and education. As a speaker, Justin has delivered conference keynotes, breakout seminars, and personalized trainings for groups of all sizes and ages.
His clients have included: Apple, EA Games, US Dept of the Interior, Bell Canada, Wounded Warrior Project, University of Wisconsin-Madison, Otterbox, FDA, and more! As ICMI’s Community Services Manager, Justin leads their research programs, content strategy, and customer engagement initiatives.
Justin loves relationship building, empowering leaders, and motivating others to provide legendary customer experiences. He’s a writer, social enthusiast and speaks on topics such as employee engagement, service enhancement, and motivational business leadership.