Kasun Balasooriya

As a Manager at IFS Unified Support Organization, I oversee a diverse team of technical experts and functional experts providing round-the-clock support for IFS ERP solutions. I balance operational responsibilities, such as service delivery and incident management, with line management duties, including team development, performance management, and HR functions. This dual role enables me to foster a collaborative environment, drive continuous improvement, and ensure exceptional service delivery and customer satisfaction.