User Experience Professional with M. S. in Human Factors in Information Design from Bentley University and a BFA in Fine Arts. Recognized as both an efficient team and individual contributor in the Finance Medical and Insurance Industries. Special expertise in usability testing, persona development, remote testing, accessability and heuristic evaluations.

EXPERIENCE

User Experience Researcher

Bank of America, Charlotte, NC
Global Human Resources
February 2013 - Present
A key member of the BAC user experience research team in support of Global Human Resources initiatives. Worldwide user research, testing, collection, and evaluation of test results to supply GHR with employee response data in support of employee-focused internal system designs.

The Global Nursing Caucus, Boston, MA

July 2013 – November 2013
Advances the role of nurses in global health

Performed heuristic reviews, sketching, wireframing, user research, testing, collection and evaluation of test results to supply customers with client response data in support of a new public–facing website and blog.

WIKLUND R&D, Concord, MA

October 2012 – June 2013

Specializes in human Factors testing for medical device development.

Evaluation of medical products and services in need of developmental information or enhancement. Part of a working team in support of customer compliance of FDA validation (summative and formative) testing. User research, testing, collection and evaluation of test results to supply customers with client response data in support of useful design and safety.

FIDELITY, Boston, MA
Provides a wide range of financial services and investment tools. 2012

Improve usability of workplace investing (4O1k) websites to increase the efficiency, effectiveness, and satisfaction of the online experience, both for individual users and business partners. Responsible for creating baseline metrics of the user experience through online testing; ongoing user research users’ goals and company’s business objectives.

LIBERTY MUTUAL, Portsmouth, NH 2011
Provide insurance products and services including auto, home and life to meet customers' needs.

BBN TECHNOLOGIES, Cambridge, MA

Business Applications Specialist 1999 – 2011