Kathleen Pierce

A recognized senior administrative and operational leader, known for crafting a strategic vision to achieve business goals. Kathleen Pierce offers a unique blend of professional acumen, global team-building, and project management solutions credited with strong ROI and operational improvements. As Manager of Executive Support and Strategic Initiatives, Kathleen built a strong organization that consistently delivered results by aligning executive initiatives with business goals, with substantial improvement to service delivery, standardization, and business performance. With a reputation for judicious use of resources, Kathleen’s work has been instrumental in providing businesses with proven processes which is critical to the success of company performance. In addition, she has effectively raised client satisfaction visibility within the organization by bringing issues to the forefront of crucial Executive Committee discussions. At Emkay, one of her most significant achievements was the rollout of the Client Relationship Management (CRM) system that replaced outdated applications and databases, as well as the manual tracking of client concerns. This rollout required extensive rework and created a fully integrated system capable of supporting the “one-team” approach. With a focus on strategic solutions to further business goals, Kathleen also spearheaded client and employee initiatives that brought a new perspective on the success of business management practices, achieving first-time 100% client satisfaction rating, the Chicago Tribune’s Top 100 Best and Brightest Places to Work For in Chicago, and listed as an INC. 5000 fastest growing company. While serving as a Senior Operations Manager, Kathleen facilitated a high rate of business expansion, recruiting during a period of industry talent shortages, and taking a key role in 3 separate company acquisitions. Kathleen’s career includes leadership roles in Organizational Quality, Executive Support, Project Management, Operations, Customer Service, Recruiting, and Human Resource Management. While at Emkay, Kathleen rose through positions including, employee training, event coordination, all while continuing the role of Senior Manager, where she led large teams that met and often exceeded all business objectives.