Kathy Gill

I make it possible for people to survive -- and thrive -- in today's online world. With my guidance, organizations can deploy digital products and messages that carry an inherent immunity against unhappy customers. Because if things don’t work right or make sense for our users (or readers or listeners), why bother?

Captivating and enthusiastic speaker.
Award winning writer; two stints with About.com.
Specialty: problem solver