Kayla Stockham

Introduction

I am a student currently living in Sonoma, CA. I'm expected to have a BSN in Nursing in May 2024. I'm currently looking for a job as a Administrative Assistant or a Medical secretary.

Professional Summary

I have over 8 years of customer service experience. At Petaluma Market, I was an essential hard-working team player in a fast paced environment. I can multitask well and excel at solving problems. I'm extremely detail oriented and organized. I'm an excellent active listener and possess exceptional verbal and written communication skills. I'm aiming to leverage my proven knowledge of computer skills, customer communications and customer retention skills to land a job as an Administrative Assistant or a Medical secretary.

Education

I'm currently a student at Santa Rosa Junior College. I finished my nursing prerequisites in the spring of 2021 and I'm currently in the process of applying for nursing schools. I have a 3.67 GPA and I'm on the Dean's Honor Roll.

Professional Experience

Deli Clerk and Meat counter clerk at Petaluma Market from December 2014 to January 2017. Some of the duties and responsibilities include:

Provided excellent customer service in a prompt fashion.

Greeted customers, took their orders and answered any questions they had.

Responsible for taking and fulfilling detailed catering orders.

Multitasking efficiently in a fast-paced environment.

Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Taking inventory and placing orders with the distribution company.

Working as a team player to meet deadlines.

Cashier at Dash Market from May 2011 to October 2014. Some of my duties and responsibilities included:

Processed and received payment by cash, check, credit card, debit card and vouchers.

Counted money in the cash drawer at the beginning of my shift to ensure the amounts were correct and that there was adequate change.

Assist customers by providing information and resolving their complaints.

Operate cash register, handle money and give correct change.

Hard Skills

Proficient in Microsoft Office, G Suite, Excel, Power Point, Zoom, Email, Windows Vista and XP, MAC and iOS and all social media outlets.

Type 50 WPM.

Can navigate multi-lined phones with ease.

Soft Skills

Strong work ethic

Excellent communication skills both verbal and written

Extremely detailed orientated and organized.

Adaptable and flexible