Kelln Small
Senior Account EXECUTIVE/ Insurance in Waco, TX
A deep commitment to leadership, service, and growth defines Kelln Small’s career. With over two decades of professional experience, she has established a reputation for fostering meaningful partnerships and leading with integrity. From her early years in Texas to her success with nationally recognized organizations, Kelln has consistently demonstrated how thoughtful strategy and genuine connection create lasting business and community impact.
Her leadership philosophy centers on collaboration, empathy, and accountability. Kelln believes that great leaders don’t just manage—they listen, inspire, and elevate others. By fostering open communication and emphasizing shared goals, she has cultivated teams that thrive on trust and innovation. Her approach blends strategic insight with compassion, creating environments where people and ideas can flourish together.
As a Senior Account Executive at First Financial Group of America for nearly twenty years, Kelln guided clients through complex benefit programs while enhancing systems to improve efficiency and satisfaction. She implemented employee training programs, developed service standards, and nurtured mentorship among her peers. Her dedication earned her honors, including Account Manager of the Year and multiple recognitions on the President’s Honor Roll for excellence.
At Meritize, she expanded her focus into higher education and financial partnerships, developing new strategies for enrollment and engagement. Later, at Stratus Financial, she refined business development efforts, deepened client relationships, and introduced innovative processes to enhance organizational performance. Across roles, Kelln’s strength lies in aligning human connection with measurable results.
Her influence extends well beyond her professional work. In Lorena, Texas, Kelln has volunteered for over fifteen years, supporting education, athletics, and the arts. From serving in the Parent Teacher Organization to contributing to local initiatives, she brings the same level of purpose and dedication to her community as she does to her career.
A graduate of the University of Texas with a degree in marketing, Kelln Small continues to merge creativity with strategic thought. She embodies a belief that leadership is more than a title—it’s a daily commitment to integrity, growth, and service. Her journey reflects a balance of drive and empathy, shaping lasting connections everywhere she leads.