Kerissa Drake is a Customer Success and client experience professional with 10+ years of experience helping people navigate products, services, and systems with clarity and confidence.

She has built her career around one principle: the work only matters if the relationship holds. From managing dental group accounts at Delta Dental of Colorado to supporting a 4,000-unit real estate SaaS portfolio, Kerissa is known for being a steady, reliable partner to both customers and internal teams.

At Nomad Lease, she served as a primary point of contact for property owners, managing high-volume support requests, resolving complex issues across teams, and identifying patterns in customer needs to reduce friction before it escalates. Her approach combines organization, clear communication, and a strong sense of ownership.

Earlier in her career, Kerissa led digital campaigns and content strategy for brands including VH1, Nickelodeon, and Intuit—experience that sharpened her ability to translate complex information into messaging that actually resonates.

She is PMP certified and particularly strong in environments that require structure, cross-functional coordination, and thoughtful communication.

Kerissa is currently focused on Customer Success Manager roles where she can support long-term client relationships, drive product adoption, and contribute to teams that value clarity, accountability, and trust.