Kay Estes

Kay Estes is the founder and newly appointed President and Chief Executive Officer, for Innovative Claims Strategies, LLC Property/Casualty Integrated Services division of ICS based out of Iselin, NJ. ICS in partnership with MCMC is one of the nation’s leading providers of Medical Cost Containment services i.e., Telephonic Case Management/Precertification/Utilization Review, Field Case Management, RN Audits, Medicare Set-Asides, Bill Review/PPO/Large Bill Negotiation and IME/Peer/Physician Advisor/ Utilization Review/ Disability Management in the occupational, non-occupational, auto and group healthcare markets. After a long career spanning over 15 years in the auto insurance industry for two major carriers, Allstate and CSC, Inc. (handling catastrophic PIP claims for the JUA and MTF for the State), Kay was recruited by a partner in Options in June of 1986, an entrepreneurial firm specializing in the management of the cost and care resulting from work-related injuries, automobile accidents and general health-related events that cause absence from the workplace. Kay developed, sold and implemented Options’ entire New Jersey book of business and continued the development of the company’s most comprehensive program established to support New Jersey carriers and in partnership with National Healthcare Resources’ largest auto-industry related client. Kay went on to expand similar programs for managing medical claims on behalf of payers of automobile and workers’ compensation claims across the country, opening similar markets in Colorado, Michigan, Florida and New York. Recognized as the creator of successful start up early intervention/precertification/utilization review models to support the Property/Casualty marketplace, Kay has worked with many state legislators across the country to modify existing regulations and statutes to allow for the introduction of auto “managed care” and the modification of existing workers compensation “managed care” protocols.