Kevin Parekh
North Andover
Kevin R. Parekh
34 Royal Crest Dr Apt # 2
North Andover, MA 01845
281-499-2486 (H)
[email protected]
website:- http://about.me/kevin.parekh
Objective An IT Technician with ability to succeed at a growing corporation
Software
· Microsoft Windows XP, Windows 7 and Windows NT 4.0
Linux KDE, Mac OS 10
· SQL
· Microsoft Access 2007 specialization
· Crystal Report Administrator
· Visual Basic used in E-business application creating customers forms.
· Microsoft Exchange 2003
· JCL
· Java
· ColdFusion MX
· Visual C++ using MFC programming
· HTML
· Microsoft Word 2007, Excel 2007
· JavaScript and applications for E-commerce
· Lotus Notes
· Cisco IP Phone
· Avaya IP Phone
Graphics
· Adobe Photoshop 5.5
Experience
Worldwide Tech Services Inc.
Field Associate, October 5, 2013 - December 05, 2013
Online ticketing system, 5 to 6 work orders per day
Windows 2007, Windows XP operating system installation and configuration
Supporting Dell, Alienware and Sony laptops for hardware repair
Hardware replacement and completing work orders in timely manner
Certified in Dell computer hardware and trained with break and repair.
Replacing MOBO, Chassis, Hard-Drive, Card Readers and daughter board assemblies.
Troubleshooting variety of Dell(R) computer hardware.
Meeting SLAs for making call on time for Dell Customers.
Raytheon, Tewksbury, MA
Field Technician, November 14,2012 – January 15, 2013
Remedy ticketing system, 5 to 6 tickets a day
Windows 7 installation and troubleshooting hardware configurations.
Supporting Raytheon and CSC employees and contractors
HP laptop imaging, hardware and software installation
System board change on HP Elite notebooks
Resolving Lotus Notes email and Sametime messaging issues
Conference Room setup and operations check
Attending weekly team meetings
Cyrusone Inc., Houston, Tx
Des