Kayla Shick
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357 Deerpath Lane West, DeKalb, IL 60115  (630) 330-2712  [email protected]

Objective
I am seeking employment that requires use of skills attained at the collegiate level as well as being meaningful in helping those in need.

Qualifications/Skills
-Customer service regarding problem solving, answering phone calls, and all other issues in a retail environment
-Proficient in Microsoft office including Microsoft Word and Xcel
-Self-motivated, highly organized
-Applies new information and skills to dynamic problems
-Speed and accuracy in typing
-Handles and resolves complaints in an efficient and courteous manner

Experience

Text Marketing Specialist
American Marketing & Publishing DeKalb, IL April 2012-current

• Send out promotional materials to customer.
• Motivate customers to take action in promoting the program.
• Teach customers how to promote their text marketing program.
• Teach customers how and when to send effective messages.
• Answer any questions the customer may have.
• Collect POS/ Past Dues on accounts as needed.
• Reinforce the benefits with consistent scheduled re-selling of the product.
• Keep accurate notes and records of all accounts.
• Assist customers in managing their number of credits and upgrade plans when needed.
• Collect customer testimonials on an ongoing basis.
• Train all of the new hires in the Text Specialist Role.
• Communicate closely with the Inside sales manager to continually refine text processes and
• increase text sales companywide.

Guest Service Team Member
Target, DeKalb, IL Aug. 2011 – April 2012
Super Target, Yorkville, IL July 2008 – Aug. 2011

• Processed returns and exchanges
• Handled defective merchandise including processing and proper disposal
• Sorted product to be returned to the sales floor
• Addressed complaints and problems with check out and guest experience
• Maintain cleanliness of service desk area and merchandise near registers
• Accepted and processed photo lab orders
• Troubleshooting photo lab machines
• Maintain organization and order of completed photo orders

Intern
Kendall County Highway Department, Yorkville, IL