Kristen Swanson

Customer Experience Chief of Staff in San Francisco, California

Kristen Swanson

Customer Experience Chief of Staff in San Francisco, California

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When we're learning; we're growing. That's why it's worth pursuing creative solutions in your business.

Over the last decade, I've focused on creating environments that foster transformation and turn long-held assumptions on their head.

SLACK: When everyone thought that support teams had to weather high turnover rates, I implemented organizational designs that maximized purpose and impact, virtually eliminating turnover across a global organization.

EDCAMP: When everyone thought training had to be expensive, I built a free network of organic learning that rivaled the effectiveness and engagement of expensive consultants.

BRIGHTBYTES: When everyone thought customer retention was merely a function of price and product-market fit, I built a customer relationship network driven by thought-leadership that not only retained business but grew it by 20%.

Adopting an approach based on learning science and the research on high performing teams, I've relished in the opportunties to implement the unexpected and achieve the seemingly impossible.

I love working, learning, and growing alongside great people. Might your team be next?

  • Work
    • Slack
  • Education
    • Ed.D from Widener University