Krysta Scharlach
Support Professional, Photographer, and Martial Arts Instructor in Washington, D.C.
Experienced support professional possessing a rare combination of exceptional technical expertise as well as valuable communication and interpersonal skills.
- A + Certified / Security + Certified / Microsoft Windows 7 Certified
- 19 years of progressive IT support experience
- 16 years experience running a computer and mobile lab in a fast paced environment
- Excellent communication skills with a background in Sales and Customer Service
- Experience working with product, development and quality assurance on multiple teams for software development through various SDLC methodologies including Waterfall, Agile, Kanban.
Specialties include:
- Install and configuration of Operating Systems.
- Hardware and software repair.
- Image creation, data retrieval.
- Security protection, OS hardening against threats.
- Malware/Virus detection and removal
- Mobile device management and configuration.
- Windows, Mac OSX, iOS, Android.
- Symantec Ghost. Altiris Deployment Solution & Workflow Solution.
- vSphere, VirtualPC, Virtualbox, Parallels.
- Microsoft Office Suite, Google Apps
Additional Professional Skills:
- Professional Photographer: Corporate, Family, Portraits, Events, Weddings.
- Martial Arts Instructor: Adults and Youth (Multiple Disciplines).
- Top Fundraiser Award for Endurance Events: Three Time Recipient.
- Published Writer.
Full Resume: https://sites.google.com/site/krystasch/