For over 18 years, Kendra Snipes has established a proven track record for implementing creative and cost effective outsourcing solutions for Fortune 500 clientele around the world. To be successful, Kendra works with employees and clients at all levels to break down communication barriers, implementing team based solutions and partnering with clients to develop strategic plans for growth, service delivery and efficiency

Specialties

Respected builder and leader of customer-focused teams. Kendra instills a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. She ensures the execution of all customer satisfaction, quality and center operations policies and key initiatives through consistent coaching delivery.

Kendra provides direction, motivation, and real-time coaching to direct reports and get results through others, by enhancing their problem solving and decision making skills.Expertise in all areas of BPO operations, including but not limited to: technical support, customer service, sales, telemarketing, HR, Recruiting, IT Operations, P&L management, consulting, proposal writing, business development and financial services