Kunal Patel

I’m a senior product and operations leader with over 15 years of experience delivering scalable, high-impact digital platforms across fintech, payments, and global commerce. I currently lead Digital Product Operations for International Acquisition & Experience Journeys at American Express, with a focus on driving product excellence, cross-market alignment, and operational clarity across teams.

My background spans product strategy, governance, and transformation—whether scaling self-service platforms for 130,000+ SMB merchants or simplifying fragmented journeys across legacy systems. I’ve built and led agile squads, introduced structured frameworks for prioritisation and delivery, and enabled measurable impact through better ways of working.

I’m passionate about solving complex problems, empowering product teams to thrive, and building the operational foundations that help digital organisations scale with confidence. If you’re working on product enablement, fintech transformation, or platform growth—I’d love to connect.