Kyle del Mar

Three years ago I jumped for joy and did a backflip when I got accepted as a technical support agent for a local call center. I immediately went online to ask the smartest entity I know (Google) about the in's and out's of my new career.I then received tons of information from several sites, blogs, and forums on how to work in the call center industry. Some ideas were good, some were bad, and some were just plain stupid (you will automatically get Aids when you work in a call center). Still, I did learn a lot and will be eternally grateful to those writers who took time to write guides for call center noobs like me.

Three harrowing years after, I now proclaim myself as a call center veteran (I also have the eye bags to prove my claim). I decided to join the ranks of those who gave me inspiration when I started out as an agent, and share the personal lessons I learned on how to survive the call center industry.