Kyle Denis
Operations Analyst, Musician, and Blogger in Atlanta, Georgia
I would like to obtain a full time to position further my engineering studies and provide a larger understanding of various fields to excel my career while truly making a difference at the company. Being a focused and hardworking graduate, I set out to achieve specific goals while keeping a global picture in mind.
Stats:
- Produced 39+ Recorded tutorials
- Typed out 176 pages in shared OneNote to start documenting systems and processes
- Created 184+ documents for the Operations Knowledge Base in OneDrive which define methodologies and info
- Lead Support Inbox statistically 611+ answers (Out of 1300 - almost half) and 371+ (Out of 1200 - One third) resolved tickets in 2018, so far.
- Lead QA Testing Migration from HipTest to Adpatavist (Jira Plugin) while creating
- Performed 500 backend processor certification test cases for our TP2 framework on First Data’s Processer using our API and Postman.
- Supported Over 10,000+ POS terminals across the US and Canada
Past Roles: Data Analyst for Global Sales in IT @ The Coca-Cola Company
• Cokeworks is a salesforce customization developed in house within the IT business unit.
• Documented and demonstrated key Tableau and Google Cloud Platform functions to internal KO team as Tableau SME.
• Validated large source and target data sets during the migration to Coke’s first data lake in major cloud resource platform.
• Design Machine (DM) is a customization engine used to store, customize and promote Coca-Cola marketing content to drive sales for bottler’s and customers in the field with up to 40k users, 13 languages and global releases.
• Digital Media Exchange (DMeX) is a Digital Asset Management system used to create, store, leverage, and reuse multi-media assets and rights info to save Coca-Cola up to $100 million annually in marketing production
• Transformed and mapped metadata from a legacy 30K row file to facilitate migration to a new database
• Led bi-weekly production bug tracking meetings with global product and support vendors.
• Monitored multiple support inboxes to track, record, and resolve issues in KO’s Jira account.
Kyle graduated from Georgia Tech in the Fall of 2015 with a Bachelors in Industrial Engineering and a concentration in Supply Chain and Logistics. Being a focused and hardworking graduate, he sets out to achieve specific goals while keeping a global picture in mind. His background and interests involve IT, data science, digital marketing, statistical analysis, warehouse modeling, and logistics.