Luis Alcaraz

Experienced IT Infrastructure Manager with more than 5 years of experience working with companies such General Electric Money Mexico, Afirme Grupo Financiero, Hewlett Packard and ASCI, Inc compiling knowledge on Microsoft Server Platforms, Unix and Linux environments as well skilled Network Designer with CCNA+CCNP certifications. Always customer-oriented and objective-focused his primitives are in compliance with the customer's needs.

Highly Capable and Objective Oriented Engineer specialized in networking for Voice and Data systems (Cisco and Avaya) with strong knowledge on Linux Level 1 support (included Virtual Appliances) and Windows Environment. Proficient on Mobile Platforms such iOS, Android, WebOS, WinMobile and Symbian on troubleshooting and Development.

Proactivity and Service are my premises, work smart instead work hard. When you realize your job is important, you can find the strenght you need in order to finish all your pendings and be more productive.

For me, productive means work less but with more results.

My IT Profile also has strong knowledge of Servers OS, IT Governance, Datacenter rules, VoIP configurations, Security Management and full experience managing people. LAN Configuration, WAN Administration, Firewall's change reviews, 24x7 availability, Remote Office, DRP Facilitator, 3rd Party Contact, IT Counsel, Database Programmer and Software Debugger are primary my functions.