Lash Babe Boutique
Lash Artist in Rothesay Bay, Auckland, New Zealand
So how do you stand out? How do you make yourself be irreplaceable amongst thousands of others, without lowering your value or undercutting?⠀⠀
Answer: Get an extra step ahead.
When you provide services, it has to look better than they’ve ever had. ⠀
When you provide customer experience, you have to be the most memorable and enjoyable experience.⠀⠀⠀
My biggest advice is:
Put yourself in your clients’ shoes. BE a client!⠀
Only then will you know how to improve your service.⠀⠀
▪️I always use eye pads for all of my clients for their comfort, after having my under eye skin ripped from the tape. ⠀
▪️I love lashing with the client on recliner, because it's much more comfortable them then ussual treatment table.
▪️I have a mint while lashing because none else wants a stinky breath. ⠀
▪️I created a clean environment for my clients after going to a dirty salon and seeing the difference of how it made me feel. ⠀
▪️I'm covering the inner corner lashes after an artist left my inner corners unlashed!⠀⠀
Did this ever happen to you?
You entered that nail salon and nobody acknowledged your existence?⠀
Hair stylist made you wait 1hour past your appointment time?⠀
Lash artist called last minute to reschedule your apt to fit someone else in, even though you were already on your way?
It's seems like a little thing but believe me when it comes to customer service these play a big part in your business success.
I'm not saying I'm perfect but I'm trying my best to achieve these things so my clients feel valued and respected 🤍💯🤍💯🤍
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