Laurène Loux
Customer Experience Manager in Paris
I am passionate, curious, team player, marketer, focused on customer experience programs, Insights and Customer Journey linked to the acquisition, retention and nurturing programs to boost growth.
Beyond a marketer, I act also as a Project manager linked to CRM, Voice of Customer and other digital tools, which I consider them complementary to do efficient marketing in a global or a local way.
About me :
33 years old, French citizen, considered as a spontaneous and natural person.
What I do :
⌘ Customer Experience Strategy online & offline Customer journey design, welcoming & onboarding programs build, CX enhancements, Strategic actions plan for global and Local team (C-Levels interactions)
⌘ Customer Studies : Definition of Bottom up and Top Down studies - definition of fieldwork, questionnaires, budget, follow up, and analysis.
⌘ Business Analysis and KPI monitoring : NPS and CSI analysis, Competition analysis, executive summary
Let's work together! Contact me, and let's schedule a chat :) [email protected]