Laurie Brown

Laurie Brown has over two decades of experience as a trainer and speaker, helping her audience improve their customer service, sales and presentation skills. In that time she has earned a reputation as a highly engaging, fun and effective professional, whose work gets results for her clients.

A key asset that Laurie brings to her work is her range and depth of experience. She has an international clientele, having worked on four continents and numerous countries including the UK, Panama, Japan, Mexico, Australia and Thailand, and throughout the United States. Laurie has worked with culturally diverse audiences at all corporate levels, and her clients have ranged from Fortune 500 companies, to small family-owned businesses. She counts Accenture, IBM, Great American Insurance, KPMG, Beam International, GM, Sun Chemical, Denso, Volkswagen, Chrysler, Ford, and BMW among her clients

Laurie is passionate about customer service and believes all businesses need to be customer focused. Laurie has written extensively on customer service. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-aid.