Lena has spent the last 27 years of her career in IT Systems Development developing, designing and delivering Information Technology systems to provide high level customer service to clients.
Lena has led the development of IT systems for the Education, Housing, Benefits, Parking, Building Control, Halls Lettings, Environmental Health, Health, Social Care, Corporate, Finance and Legal departments. She has also worked with and developed policy guidelines and best practice manuals for RBKC schools, libraries, advice centres and other satellite agencies.
Her main duties involve working with end users to define their system requirements; producing feasibility studies, system and programme specifications and guidelines; developing, testing, implementing and supporting. A large part of her work involves project management, user training and instruction.