Les Johnson
Student, Designer, and Project Manager in Pompano Beach, Florida
Highly Versatile Content Manager | Web Editor
Product Launches | Process Improvement | Project & Content Management | HTML & PHP Editing
Customer Service | Talent Management | Cross-Functional Team Management| Improve Brand Identity
Innovative professional, leveraging expertise in database, content management and program management with focus on post sales support for a multi-billion dollar company. Special business management expertise in digital media for product launches along with process improvement, project management, content management, and HTML/PHP editing. With a passion for design while making a powerful digital media impactful, updating with a unique look and feel, improving corporate branding.
Education & Professional Development
Bachelor of Arts,Business Administration, Keiser University, Fort Lauderdale, FL, January 2017; 3.70 GPA
(Associated degree awarded Feb. 28 2016). Currently pursuing Bachelors in Arts in Business Admin.
Member of the Delta Mu Delta Honor Society
Completed Teleperformance Operational Processes and Standards Management Training
Teleperformance Advanced Service Division, Fort Lauderdale, FL
Technical Skills
Professional Experience
MOTOROLA MOBILITYFt Lauderdale, FL 2014 - Present
Web Editor | Content - Database Management | Campaign Manager
· Manager of 20+ websites with up to 100k active users at any given time.
· Serves as the main point of contact for all website change requests and project planning regarding all Motorola Support websites. Also play a key role making decisions and implementing changes for new products and program launches
· Reduced contact center hours and expenses by playing a key role in reducing Motorola’s “Contact Us” weekly page visits from approx 20,000 by 60% per region by re-designing and creating self service options.
· Launched Motorola Site feedback survey for customer input to track and monitor customer satisfaction.
· Led project implementation of Cross sell project allowing for creation of new product pages in unsupported countries thus reducing website and contact center costs.
· Led the development, creation and implementation of new product country selectors to an updated look and feel for Motorola’s support website allowing for improved customer website experience.
· Reduced call center costs up to $100K per month by creating, developing, and managing global web content within Oracle (RNT) Cloud services, including FAQs, uploading user guides.