Lidia Fernández

Customer service professional with more than 20 years of experience in reception, sales and personalised client care. Her career spans the healthcare, sports, fashion and beauty sectors, combining close and professional attention with strong organisational, administrative and communication skills.

🎯 SPECIALISATIONS:

Customer service and personalised attention

Reception and appointment management

Sales and personalised product advice

Client follow-up and loyalty

Administrative organisation

Cash handling and stock control

Supplier and order management

Problem-solving and conflict resolution

Brand promotion in the fashion and beauty sectors

🛠 KEY SKILLS:

Multichannel communication

Patient and client management systems

Appointment scheduling and administration

Sales and customer advisory

Stock and inventory management

Cash register management

Supplier coordination

Product knowledge

Customer relationship management

📊 WORK EXPERIENCE:

Fiestema S.L. — Reception and Customer Service Manager, 2017–2023

Centro Deportivo Verdolay S.A. — Customer Service and Sales Manager, 2010–2017

Purificación García S.A. — Premium Store Sales Assistant, 2009–2010

Antonio Pernas S.A. — Store Manager, 2006–2009

Vtech Electronics Europe S.L. — Brand Promoter and Customer Service, 2005–2006

Sfera Joven S.A. — Brand Promoter and Customer Service, 2005

Hugo Boss Ibérica S.A. — Brand Promoter and Customer Service, 2004–2005

Estée Lauder S.A. — Brand Promoter and Customer Service, 2002

🎓 EDUCATION:

Higher Baccalaureate — IES Francisco Salzillo

Diploma in Audiovisual Communication — UCAM, Murcia

💡 PROFESSIONAL QUALITIES:

Empathy, active listening, patience, adaptability, clear communication, time management, conflict resolution, commitment to customer satisfaction and the ability to provide a close, efficient and personalised service.