[email protected]

www.Onforce.comTech (#12235)

T. 626.502.0446

Luis Chavez

Professional Experience

Desktop/Network Support/Service Provider Freelancer01/02 - current

· Providing support to numerous clients related to hardware, software and network support.

· Providing support for Windows 7,8,10,Server 2012 and Apple OS X

· Using Clonezilla for large imaging jobs.

· Performed software and hardware upgrades expert in imaging all types of computers and operating systems.

· Installed and configured Wan/Lan VPN, routers and switches.

· Installed, configured and synchronized Blackberry’s.

· Installed, configured and administered local and network printers.

· Created and Ghosted operating system images onto PC’s for all clients using Norton Ghost and Ultimate Boot Disk software.

· Provided support for laptops all major name brands including (Macintosh, Dell, HP).

· Assisted users with most common email client software, Microsoft Outlook, Outlook Express, Yahoo! mail, Thunderbird, Gmail, Windows mail, Windows Live mail, Hotmail, Eudora, Lotus Notes, IPhone mail, Blackberry mail.

· Installed, maintained and upgraded different types of Anti Virus and Spyware to Norton, McAfee, AVG, Avira, Malware bytes.

· Provided upgrades and reinstallation on Apple Macintosh Laptops Desktops also Windows Operating Systems to include dual booting options.

· Provided installation of VM Ware and virtual machines, Remote Desktop support.

· Performed operating system upgrades from windows 7 to 8.1 or 10.

· Experience in most brands of Printers also break fix on most common types. Part replacement preventive maintenance and refurbishing.

Charter Communications Wired World Company, Irwindale CA 06/05-01/07

Helpdesk Support

· Provided support to users nationwide.

· Provided support to Windows 98, NT, 2000, XP, Vista.

· Created email accounts on POP server IMAP services and diagnosed problems with MS Outlook, Thunderbird, Eudora, Apple mail.

· Entered trouble tickets into a proprietary, ticketing system (ICOMS) also used (Remedy) system.

· Utilized Remote access for support and repair of software problems.

· Assisted end users with MS Office Suite applications.

· Installed, configured and administered LAN/WAN multifunction printers.

· Provided general network support to all end users.

· Averaged 65−70 calls 8−10 hrs per day providing technical phone support to English and Spanish speaking customers.

· Installed, configured, administered and synchronized Blackberry’s with Blackberry server

· Provided advance