Luigi Battistini

Hotel Manager | LGBTQ+ Advocate | Customer Service Expert | Emotional Intelligence Enthusiast

I am a passionate hotel manager with a deep commitment to delivering exceptional customer service through empathy and emotional intelligence. With over a decade of experience in hospitality, I specialize in creating inclusive, welcoming environments for diverse guests, including the LGBTQ+ community. I believe in the power of servant leadership, as championed by Robert K. Greenleaf, and integrate principles of emotional intelligence, as outlined by Daniel Goleman, into my leadership style.

My research interests include the intersection of empathy, customer service, and LGBTQ+ inclusion in the hospitality industry. I aim to foster meaningful, human-centered service practices that cater to the unique needs of all guests, with a focus on understanding, respecting, and empowering individuals from all walks of life.

Through my work and academic contributions, I strive to promote inclusive practices that reflect the diverse needs of modern consumers while maintaining the highest standards of service.

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