Solutions-focused, tenacious self-starter with proven success in proactively identifying IT issues and promptly implementing targeted solutions. Calm demeanor in the face of difficulties; ability to manage multiple projects while working under pressure in fast-paced environments. Comprehensive background in applying active listening and problem solving skills to diffuse escalating customer situations. Highly versatile; adept at quickly mastering new roles and responsibilities. Reputation for integrity, perseverance, and work ethic. Continuously pursues opportunities to learn and takes on challenges for further professional development and growth. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes sales, customer service and supervision. Committed to quality and excellence. Trained on 4th Level of Data Recovery Techniques and 6th Level of Corporate Telecommunication. Technical Analyst Exarchou & Rosenberg International Ltd February 2012 – Present (2 years 1 month)Athens , Greece • Remote and local assistance – immediate response to user queries regarding the business related hardware and software tools. • Network applications – Installs, configures, administers, monitors and/or supports the units’ data networks including authorization and authentication mechanisms. Identifies user networking needs. • Optimizes units’ network availability and performance. Technical support hardware/ software – Installs, configures and maintains workstation hardware, software and peripherals. Evaluates workstation support needs; plans and implements maintenance and upgrades. Resolves workstation computer hardware/software problems. • Software development, Security Essentials and Administration. • Configures and performs routine maintenance on Servers hardware and software "Linux and MS x86 x64 Based" including end user operating systems. • Mobile Telecommunications Security. • Unified threat management (UTM). • Endpoint Control Management.