lynx erp

The Power Of LynxERP In Landscape And Natural Stone Business

Our client, a third-generation family business established in 2008, is the go-to destination for comprehensive landscaping needs, offering premium local and international stones. With a 25-acre property, the client has a meticulously organized inventory yard, known for its quick and easy shopping experience. However, several operational challenges were hindering their growth and customer service efficiency.

The Situation:

The client, a renowned landscape shopping destination, was grappling with complex operational challenges. Despite possessing an extensive inventory of premium local and international stones and an orderly yard, they were encountering problems with inaccurate stock counts and a lack of real-time inventory visibility for their sales staff. They were also struggling with the tracking of credited sales. More so, their e-commerce platform was not SEO-friendly, which was causing a dip in their online customer reach. The unique requirement for diverse units of measure (UOM) support was not being met by their existing systems. Additionally, they wanted to offer their customers the ability to purchase products on their website by estimating area or weight. They also needed an automatic system to tag products with a refundable skid. Keeping track of these refundable skids was becoming a significant challenge and they needed a streamlined solution.

Technology Challenges:

The client's previous E-commerce platform, was unable to rise to the unique operational needs of the landscape shopping destination. The platform could not provide real-time stock level visibility, nor could it handle the tracking of credited sales effectively. It was also lacking in terms of SEO compatibility, which was crucial for attracting customers online. Moreover, the platform was not equipped to handle diverse UOMs or to estimate sales by area or weight. The automation of tagging products with refundable skids, an essential feature for the client, was also missing.

LynxERP Adoption Begins:

Identifying the need to overcome these operational and technological hurdles, the client embarked on the journey of LynxERP implementation. LynxERP, with its advanced and customizable features, offered promising solutions to resolve their issues and enhance operational efficiency.