Operations & Logistic Supply Chain Experienced Manager with a 25 years expertise documented in Process Improvement, People & Process Management and stakeholders cooperation.

Specialities :

Delivery Excellence , Business Process Improvement , Results Achievement, Customer Success , Operations Management , Cross Functional , People Process & Project Management, Risk & Cost Management , Analytical Skills , Emotional Management , Change Management

- Process Improvement and Optimisation in 30+ sites in Central and Eastern European countries. Implemented improvements in courier productivity, warehouse productivity and cost efficiency on a YoY basis.

- Scorecard and reporting preparation for 3 units comparing 4 types of KPIs (Productivity, Quality, Quantity and Cost) at weekly, monthly and yearly levels.

- Stakeholders cooperation – confirmed by direct cooperation with 7 customers in contractual handling of warehouse and customer service processes, maintaining OTIF (On Time in Full, and future contract extensions.

- Budget Preparation and implementation in the managed unit with savings achievement.

- Implementationof supply chain improvement solutions and logisticstools.

Implementation and analysis cover : mapping of current processes, tool implementation risk analysis and cost estimation. Solutions presented directly to customer Board, IT and management. Return on investment (ROI) achieved before implementation launching.

- People Management in the blue and white collars management with 4 management levels. Maintained turnover rate, and improved employee satisfaction by 2 PP (percentage points) vs previous year according to EOS (Employee Opinion Survey) by implementing and enforcing a coaching and feedback culture and enabling appropriate levels of work/life balance approach within the teams.

- Ability to establish key performance indicators (KPIs) to measure the success of continuous improvement initiatives.

- Strong operations professional experienced with worldwide corporate, and small private companies developing career from supervisor up to Director level.

Challenged with success by running own business, with high focus of direct customer faced cooperation, cost management, and customers satisfaction management.

Contacts:

mail - [email protected]