Rodrigo Vilaplana

Differentiated customer service to contracts

Active investigation of issues in databases

Control of part stock when predicting an issues from a break and fix situation

Troubleshooting techniques for differentiated issues

Network experience

Software experience: HPUX, Windows, Linux etc

Key experience building relationships with customer and partners

close experience working with global organizations

Control of processes for dispatching parts.

Experience in logging detail information for new issues control

Keep close follow up of customer and issues

Essential experience achieving goals and metrics

Control of scorecard and timing requests

Key experience on prioritizing.

Risk mitigation actions for customers.

Time management for response time cases

Webdesign as a hobby

Photoshop Artist as a hobby

Mac/Apple Hardware and Software Experience MacOS Lion as hobby