Telecommunication/ ICT Officer

Citel Communication and Consultants

February 2011 – Present (1 year 8 months) Nairobi, Kenya

installations of PABX systems (Panasonic)
structured cabling
fibre optics terminations and connections
computer networking/ network administration
managing networking projects both telephone and computers

Client Support Engineer(intern)

Access Kenya (Communication Solutions)

September 2010 – January 2011 (5 months)

-Actively own internal and external support requests to exceed client delivery expectations
-installing and configuring computer hardware operating systems and applications;
-monitoring and maintaining computer systems and networks;
-talking staff/clients through a series of actions, either face to face or over the telephone;
-troubleshooting system and network problems and diagnosing and solving hardware/software faults
-providing support, including procedural documentation
-supporting the roll-out of new applications
-responding within agreed time limits to call-outs;
-configuring and commissioning wimax radios (breezemax)
-configuring and commissioning Motorola Canopy radios

Telecommunication Technician(intern)

Kenya Meteorological Department

April 2008 – July 2008 (4 months)

-install network equipment and set up new telecommunications services
-make sure that equipment and circuit installations are of good quality
-place or terminate cables, and install jumpers, wires and strappings
-undertake proof tests such as wire testing, circuit commissioning and power tests
assemble, erect, position and label items of equipment
-provide cost estimates to customers for installation of equipment
-install and maintain telephones and other business communication systems
-install, test and maintain all types of telecommunications, switching and transmission equipment, including telephone exchanges and the public telephone network
-set up computer hardware and install software
-carrying out modifications to items of equipment
analyse system faults with a high degree of diagnostic skill (to circuit board level)
-maintaining and adhering to operational procedures and complete appropriate documentation
-responsibility for tools, and plant and test equipment
-developing and maintain good relations with internal and external customers

Courses