Malcolm Plested

I am a versatile, professional and hardworking Senior IT Consultant with over 14 years of experience. I have excellent skills in all aspects of Microsoft and a good working knowledge of Cisco. I have a practical hands-on approach and always strive to achieve the best results. I am able to collect and evaluate information and quickly grasp complex technical issues. I have excellent negotiation and problem solving skills and can successfully identify the root of problems and develop an effective solution. I have a proven ability to manage and complete projects to the highest standard, with a meticulous attention to detail and within agreed deadlines. Specialist SharePoint Consultant focused on the provision of SharePoint services at all levels to clients throughout the UK. Specialties Moss 2007, SharePoint Server 2007, SharePoint Server 2010, WSS 3.0, SharePoint Designer, Exchange Server, SQL Server, Office Communication Server (OCS), Windows Server 2000 through to 2008 R2, Active Directory, DNS.

Current Employment

Service Delivery Manager First Class Technologies Limited

Responsible for management of technical staff both Field and Services Desk.

Responsible for Development of processes and procedures.

Responsible for improving levels of customer service and support

Responsible for Research and development of new products and services

Required to assist in sales and marketing strategies

Providing Technical consultancy on a wide range of Microsoft products which include Windows, Exchange, SQL Server and SharePoint to customers.

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