Maleen Rodrigo
Executive IT Support Engineer in Colombo. Sri Lanka
I specialize in enterprise IT support - handling everything from L1 helpdesk and hardware troubleshooting to managing ERP and POS systems. I'm passionate about ensuring seamless operations and applying technology to create efficient, scalable solutions.
Having recently completed my Bachelor of Science Honours in Information Technology at SLIIT, I consistently bridge the gap between my academic foundation and hands-on professional environments.
With strong problem-solving and analytical skills, I focus on minimizing system downtime, enhancing stability, and ensuring strict data accuracy and security protocols.
E X P E R I E N C E
Executive IT Support Engineer
Port City BPO (Pvt) Ltd | Apr 2026 – Present
Provide primary L1 technical support for staff, resolving daily software, hardware, and account access issues. Set up and deploy new computers, handling clean OS installations, formatting, and essential software configuration. Diagnose and fix issues with standard IT equipment, including dual-monitor setups and peripherals.
Intern - IT Support Engineer
Giga Foods (Pvt) Ltd | Apr 2025 – Oct 2025
Worked with ERP/POS applications by assisting in configuration adjustments, workflow improvements, and system reliability tasks. Supported day-to-day technical operations across outlets, contributing to smoother internal processes and platform stability.
Data Processing Intern
Infomate (Pvt) Ltd – JKH | Dec 2024 – Mar 2025
Handled structured data operations including validation, processing, and system checks. Contributed to maintaining accuracy, improving digital workflows, and supporting routine business processes.
P R O J E C T S
SMARTROSE - AI-IoT Platform for Rose Farming
Developing an intelligent agricultural platform integrating IoT sensor data with machine-learning concepts for insights into plant stress and environmental conditions.
Smart E-Waste Management System
Created a comprehensive digital ecosystem to optimize municipal electronic waste collection. Co-developed a React Native mobile app and built a centralized React.js Admin Dashboard. The system is powered by a secure Node.js, Express, and SQLite backend with JWT authentication.
Smart Vehicle Maintenance System
MERN-based application for vehicle service booking and management, featuring dashboards, admin functions, and integrated parts handling.
Online Bidding System
Secure Java-MySQL application deployed on Apache Tomcat with JSP/Servlets and a responsive Bootstrap user interface.