Mandy Curtin Miller
Customer engagement and SaaS Strategy in Wilmington, North Carolina
First impressions matter. Customer experience is no longer a trend, it's the edgy way a SaaS product connects with customers at every available touchpoint. I use tools like Intercom.io to target relevant, engaging messages based on user behavior through email and in-app messaging campaigns.
Working with our Success Team, I've created a robust Knowledge Base to divert users away from contacting the support agents for the easy questions. Providing rich content in the form of FAQ, screencast tutorials, webinars, blog articles and more.
Feedback from real customers solidifies a Customer Voice when mapping out product feature sets. Quantify, prioritize and sprint your way to a better product every iteration.
Want to talk more? Let's schedule time for a coffee (or a beer 🍻)!